Sales Policy

Effective Date: December 12, 2024

At Lexro Finance, we aim to provide a seamless, transparent, and enjoyable shopping experience for all of our customers. This Sales Policy outlines the terms and conditions governing the purchase of guitars and related products through our website. By making a purchase on our website https://lexrofinance.com, you agree to be bound by the terms and conditions stated herein.

1. Product Availability

We strive to ensure that all products listed on our website are available for purchase. However, product availability is subject to change, and we cannot guarantee that all items will be in stock at all times. If an item is out of stock or unavailable, we will notify you promptly and provide alternatives or a full refund.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are inclusive of applicable taxes unless otherwise specified. We reserve the right to adjust prices at any time due to factors such as promotions, changes in production costs, or external market conditions. Prices will be confirmed at checkout.

  • Payment Methods: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment will be processed at the time of checkout. If payment is declined or if there is an issue with the payment method, we will notify you to resolve the issue.

  • Discounts and Promotions: From time to time, we offer special promotions, discounts, and deals. These offers are subject to terms and conditions and may be time-limited. Promotional codes can be applied during checkout. Please note that promotions cannot be combined unless explicitly stated.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email containing the details of your purchase. This email serves as a receipt for your order and confirms that we have received it. Please review the order details carefully and contact us immediately if there are any discrepancies. A shipping confirmation email will follow once your order is dispatched.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options depending on your location and the items you purchase. All shipping methods and their costs will be displayed at checkout before payment is completed. Delivery times may vary based on the shipping method selected and your destination.

  • Shipping Fees: Shipping fees are calculated based on the delivery address, weight, and size of the items in your order. Shipping costs are displayed during checkout, and you will be able to review them before completing your purchase.

  • Order Processing Time: Orders are processed within 1-2 business days after receipt of payment. Once your order has been processed, we will send you a shipping confirmation with tracking details. Please note that delivery times may vary, especially during peak seasons or due to unforeseen circumstances such as weather delays.

  • International Shipping: We offer international shipping to select countries. Shipping fees and delivery times for international orders will vary. Additional customs duties and taxes may apply depending on the destination country.

5. Returns and Exchanges

At Lexro Finance, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a return and exchange policy. Please refer to our Return and Refund Policy for detailed instructions on how to return or exchange items.

6. Warranty

We offer a limited warranty on all guitars sold through our website. The warranty covers manufacturing defects under normal use for a specified period. It does not cover damage caused by misuse, neglect, or accidental damage. For warranty claims, please contact our customer service team at contact@lexrofinance.com with proof of purchase and a description of the issue. Warranty terms and conditions are subject to the specific product purchased.

7. Customer Support

If you have any questions regarding your order, products, or our policies, our customer support team is here to assist you. We are available to help with product inquiries, shipping updates, returns, and more.

  • Hotline: (901) 324-3127
  • Email: contact@lexrofinance.com
  • Address: 3448 Ile De France St #242, Fort Wainwright, Alaska (AK)

8. Privacy and Security

Your privacy is important to us. We use advanced encryption technology to protect your personal and payment information. For more details on how we collect, use, and safeguard your data, please review our Privacy Policy.

9. Intellectual Property

All content on our website, including product images, descriptions, logos, and graphics, is the property of Lexro Financeand is protected by intellectual property laws. You may not use, copy, or distribute any of our content without permission.

10. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to make purchases through our website, you accept the terms of the updated policy.

Thank you for choosing Lexro Finance for your guitar purchase. We are committed to providing exceptional service, high-quality products, and a smooth shopping experience. If you have any questions or concerns, feel free to contact us.